Terms & Conditions

1.1 All booking requests made through the Site are subject to availability and acceptance by Cozy Rentals.

1.2 When a Guest submits a booking request, the Guest authorises Cozy Rentals, through its secure payment provider Stripe, to place an authorisation on the nominated card for the full quoted booking amount.

1.3 The card is not charged when the booking request is initially submitted.

1.4 Cozy Rentals will review the booking request. We aim to respond within 24 hours.

1.5 A booking is not confirmed until:

• Cozy Rentals has approved the booking request; and
• payment has been successfully captured through Stripe.

1.6 If the booking request is approved, the authorised booking amount will be captured and the Guest will receive a booking confirmation email.

1.7 If Cozy Rentals declines the booking request, the authorisation will be released and the Guest will not be charged.

1.8 Pending booking requests automatically expire if they have not been approved within 48 hours. When a request expires, the authorisation will be released and the requested dates will no longer be held.

1.9 The time taken for a released authorisation to disappear from a Guest’s banking account may depend on the Guest’s bank or card provider.

1.10 Cozy Rentals does not store full card details. Card information is handled securely by Stripe.

1.11 Rates may vary according to season, promotions, special events and other date-based pricing periods. The complete price shown when the Guest submits the booking request is the price applicable to that request.

1.12 Once a booking request has been submitted, subsequent changes to Cozy Rentals’ standard, seasonal or promotional pricing will not alter the price of that booking request.

1.13 A flat cleaning fee of $120 applies to each booking and is included in the total displayed before the booking request is submitted.

1.14 The standard rate includes up to 2 guests. Additional guests are charged $20 per person, per night, up to the maximum occupancy stated for the Property.

1.15 Any applicable minimum-stay requirement will be displayed through the booking system before the booking request can be submitted.

3.1 In exceptional circumstances Cozy Rentals may need to cancel a confirmed booking, including where the Property becomes unavailable because of damage, safety concerns or circumstances preventing the accommodation from being provided.

3.2 Where Cozy Rentals cancels a confirmed booking and the Guest is entitled to a refund, Cozy Rentals will refund the applicable amount paid.

3.3 Nothing in these Terms limits rights the Guest may have under Australian Consumer Law.

4.1 Check-in is after 3:00pm.

4.2 Check-out is before 10:00am.

4.3 Self check-in is provided using a secure key safe. Access information will be provided to confirmed Guests at an appropriate time before arrival.

4.4 Early check-in or late check-out may be available by prior arrangement, subject to availability and any fee agreed with the Guest.

The Guest agrees to:

• Not exceed the maximum occupancy stated for the Property.
• Maximum occupancy is currently 6 guests for each Property.
• Not hold parties or events.
• Not smoke inside the Property.
• Pets are permitted outside only at both Properties, subject to applicable assistance-animal requirements.
• Dispose of rubbish appropriately before departure.
• Treat the Property, furnishings and contents with reasonable care.
• Respect neighbours and avoid excessive noise or nuisance.

Serious breach of the house rules may result in the Guest being required to leave the Property and may affect their entitlement to a refund, subject to applicable law.

6.1 The Guest is responsible for taking reasonable care of the Property, its furnishings and contents during their stay.

6.2 Loss, breakage or damage beyond reasonable wear and tear should be reported to Cozy Rentals as soon as possible.

6.3 The Guest may be responsible for reasonable costs arising from damage, missing items or excessive cleaning caused by the Guest or people included in their booking.

6.4 Where Cozy Rentals seeks payment for such costs, the Guest will be notified and provided with details of the amount claimed.

Cozy Rentals may refuse or terminate accommodation where Guest conduct is illegal, unsafe, causes serious nuisance to neighbours, causes damage to the Property or materially breaches these Terms.

Any refund entitlement in those circumstances will be determined in accordance with these Terms and applicable Australian law.

8.1 To the extent permitted by law, Guests are responsible for their personal belongings during their stay.

8.2 Cozy Rentals is not responsible for loss or damage arising from circumstances outside its reasonable control, subject to applicable law.

8.3 Guests are encouraged to consider appropriate travel insurance for cancellations, illness and other unforeseen circumstances.

8.4 Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy under Australian Consumer Law that cannot lawfully be excluded.

Where circumstances outside the reasonable control of Cozy Rentals materially affect a stay or prevent accommodation from being provided, Cozy Rentals will communicate with the Guest and deal with the booking in accordance with applicable law and the circumstances of the event.

Personal information collected through the booking process is handled in accordance with the Cozy Rentals Privacy Policy.

Payment card information is processed securely by Stripe and full card details are not stored by Cozy Rentals.

These Terms are governed by the laws of South Australia, Australia, subject to any applicable rights under Australian law.

Cozy Rentals
Port Lincoln, SA 5606
0407 357 853
info@cozyrentals.com.au