Privacy Policy

We may collect the following personal information when you use the Site or make a booking:

• Name, email address, and phone number
• Postal/billing address (where required for payment)
• Booking details (dates, number of guests, property selected)
• Payment information, processed securely by our payment provider, Stripe. We do not collect or store your full card details on our servers.
• Communications you send us (e.g. enquiries, special requests)
• Technical data such as IP address, browser type, and pages visited, collected automatically via cookies (see Section 5)

We use your personal information to:

• Process and manage your booking, including payment and confirmation
• Communicate with you about your stay (check-in instructions, updates, or issues)
• Respond to enquiries and provide customer support
• Improve the Site and our services
• Comply with legal and accounting obligations (e.g. GST record-keeping)
• Send you relevant updates or offers, where you have opted in, you can unsubscribe at any time

We do not sell your personal information. We may share your information with:

• Stripe, to process payments securely
• Trusted service providers who help us operate the Site (e.g. hosting, calendar sync with Airbnb for availability purposes)
• Government or regulatory bodies, where required by law

Any third party we share data with is required to handle your information in accordance with applicable privacy laws.

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure, including secure payment processing through Stripe and standard website security practices. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

The Site may use cookies and similar tracking technologies to:

• Remember your preferences
• Understand how visitors use the Site (e.g. via analytics tools)
• Improve site performance and user experience

You can control or disable cookies through your browser settings. Disabling cookies may affect some functionality of the Site (such as the booking calendar).

You may request access to, or correction of, the personal information we hold about you by contacting us using the details below. We will respond to reasonable requests within a reasonable timeframe.

We retain personal and booking information for as long as necessary to fulfil the purposes described in this policy, including to meet legal, accounting, or tax obligations (e.g. GST/ATO record-keeping requirements).

The Site is not directed at children, and we do not knowingly collect personal information from children without parental/guardian involvement in the booking process.

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “last updated” date.

If you have questions about this Privacy Policy or how your information is handled, or wish to make a complaint, please contact:

Cozy Rentals
0407 357 853
info@cozyrentals.com.au
Port Lincoln, SA, Australia, 5606

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.